FAQ - Frequently Asked Questions (Client)

I'm a Customer |  I am a Machinist

 

How do I get custom machined parts with Machining-4u?

How do I write my request to receive the best offers?

How long does it take to receive offers?

How do I add a file or a comment to my request?

How can I change the quantity of the material I want, or the material requested?

How can my request be kept confidential?

Will I have to select an offer?

I haven't received any offers yet, what's happening?

How can I order?

What will happen after I've selected a Machinist's offer?

How much will my machined parts cost?

What criteria should I consider to select an offer?

How can I be sure that a Machinist is trustworthy?

I selected an offer, but now I need to change my request. How can I update the price?

I want to cancel my request, How can i do it?

How do I pay, and where do I buy the parts?

What are the means of payment?

Who sends me the invoice, the Machinist, or Machining-4u?

What happens if I'm not satisfied with a part?

What happens if there is any disput?

 

How do I get custom machined parts with Machining-4u?

Here are the steps:

1. Post your request by describing the work required and attach your blueprints. It's free!

2. Receive proposals from Machinists straight away.

3. Select the proposal that best meets your needs.

4. Confirm your order by funding your project. Your Payment will be held in a secure account. .

Receive custom machine parts, delivered to your door.

6. Check your parts, release payment to your Machinist, and leave a review about their work.

How do I write my request to receive the best offers?

  • The best way to obtain good offers is to provide a dimensional drawing in image format or a PDF. These formats are accessible to the largest number of Machinists.

  • The plans must be completed with all the dimensions included of the part you desire. If your description is vague, the Machinists will struggle to determine the necessary time to complete your parts.

  • Be precise on the labels of the various dimensions or the overall measurements of each part. Without it, Machinists may propose an offer with a higher than necessary price.

  • Specify the required material and the quantities of each piece.

  • Attach, if possible, some 3D files that enable Machinists to save time in the creation of your parts and reduce their overall price.

You can add additional information or files at any time to your request by clicking on the button, "Add a comment".

How long does it take to receive offers?

To get the best proposals, we recommend that you wait at least 2-3 days. However, it is not unusual to receive outstanding proposals in just a few hours.

How do I add a file or a comment to my request?

1. Log on to the site with your password.

2.Click on "Add a Comment" and then add text and/or files. The Machinists who made an offer will be notified by email that your request has been updated.

How can I change the quantity of the material I want, or the material requested?

As long as you have not selected an offer, you can modify your application by adding a comment to it. You can do this simply by clicking the button "Add Comment," and specify instead the new quantities or new choice of material. The Machinists who made an offer will be notified by email that your machining request has been updated.

How can my request be kept confidential?

When you make your machining request, select the "Private" option. The visibility of your application will be restricted to confirmed Machinists: those who have already successfully delivered at least one order on Machining-4u. No one else can see the contents of your machining application.

Will I have to select an offer?

No, you're not obliged to select on offer when you're given them. However, if you want your request fulfilled, you may want to choose one!

I haven't received any offers yet, what's happening?

If you haven't received any offer for your machining application after 1 or 2 days, don't worry. You should receive offers within a few days.

If after this you still haven't received any offers, check the following:

  • Have you attached a blueprint with dimensions with an image or a PDF file? Many Machinists do not have access to other formats.

  • Do your blueprints have all the dimensions needed for a Machinist to understand?

  • Have you specified the materials to be used for each part?

  • Have you defined the desired quantities of each part?

  • Maybe your parts are too complex to make and no Machinist feels capable of making them.

You can add additional information or files at any time to your machining request by clicking on the button "Add a comment."

How can I order?

Here are the steps for ordering:

1. Log on to the site.

2. Go to "My Account" and then in 'Jobs,"and then click on the name of your project.

3. Select the offer you wish to select by clicking the yellow button marked "Select" on the right.

4. Once the proposal is selected, fund your project by paying with a credit card or by PayPal. Click on the yellow button displaying "Fund the Project." The funds will be held on a secure account.

Note: you don't take any risks on Machining-4u. This amount will be transferred to your machinist only after you have received and approved the quality of the parts.

What will happen after I've selected a Machinist's offer?

Once you've selected an offer, you can order by paying the amount required on Machining-4u's secured account. The price indicated in the offer is the total price. There will be no additional fees or charges. Shipping fees are included in the price.

The funds you have paid will be transferred to the Machinist once you've received and inspected the machined parts.

Once an offer is selected, you will not be able to change the price of the offer. If you need to change the content of your offer, such as the quantity or the material desired, ask the Machinist to update his bid price before you select his offer.

How much will my custom machined parts cost?

The total cost will be the price of the offer you selected. There are no additional fees or charges. Shipping fees are included in the price.

What criteria should I consider to select an offer?

To select an offer, consider the price, delivery time and the information available to you about the Machinist. The information comes in the feedback received, the number of completed orders, and their profile page.

How can I be sure that a Machinist is trustworthy?

After each delivered and paid order, customers are obliged to leave an evaluation of the completed work. In this way, you're able to get a good idea of who your Machinist is, before committing to an order.

You can view the evaluation score of a Machinist by clicking on their username, and browse their profile page. This will show you the evaluation score given for each completed request, and the comments left by previous clients.

The evaluation system is protected against fake evaluations. An evaluation can be given only after an actual financial transaction has taken place on Machining-4u.

I selected an offer, but now I want to change my request. How can I update the price?

Once you've selected an offer, your Machinist will not be able to change the price of this offer. Post a new request and notify your Machinist with a message to invite him to post a new offer.

I want to cancel my request. How can I do it?

Add a comment to your request by clicking on "Add a Comment" to say that you cancel it.

The Machinists who have made an offer will be notified by email.

Thank you !

How do I pay and where do I buy the parts?

On Machining-4u, buyers buy the custom parts from their Machinist. Machining-4u is used as a matchmaking service and does not sell machine parts itself.

To order, the buyer pays the amount of the offer on the Machining-4u secure account. After obtaining the receipt and inspecting the parts, the buyer releases the funds with a simple click and the Machinist gets paid. This allows:

  • The buyer not to take any risk in paying for unfit machine parts.

  • The Machinist is sure to be paid for quality work.

What are the means of payment?

Payments are made by classic means, such as a credit card, Visa, PayPal and MasterCard.

Customised solutions are available for companies. Contact us on admin@machining-4u.co.uk.

How can I pay?

Once you've selected a proposal,you need to fund your project and pay the amount stated in the offer. Click on the yellow button marked "Fund your Project."

Payments are made by classic means, such as a credit card, Visa, PayPal and MasterCard.

Customised solutions are available for companies. Contact us on admin@machining-4u.co.uk.

Note: you don't take any risk on Machining-4u. The amount will be paid to your Machinist after you've received and approved the quality of the desired parts.

Who sends me the invoice, the Machinist, or Machining-4u?

The Machinist needs to send you the invoice. You buy the parts from your Machinist. Machining-4u is a matchmaking service and does not provide any parts itself.

What happens if I'm not satisfied with a part?

We invite you to first contact your Machinist and explain what is wrong. The Machinists are very attentive to their customers' satisfaction and your Machinist will certainly try to propose you a solution that will satisfy you.

If the part does not comply with the blueprint and the description you provided in your request, you are not required to pay the Machinist. The funds you've deposited with the order will be returned to you at your request. (Contact us at admin@machining-4u.co.uk.)

What's happens if there is any dispute?

A dispute may occur if you don't agree with the Machinist on the quality of the service provided, or if the order isn't shipped on time.

In case of a breach by the Machinist to the quality of the service or product received, or if the Machinist has missed any deadlines, the money paid when you ordered will be returned without any fee.

In case of a dispute, Machining-4u will provide arbitration based on all written content available, such as the job description, the blueprints provided, and messages on the site mailbox. 

Machining-4u may need to ask to examine the machined parts.

Machining-4u will always encourage the two sides to find a compromise, and in the absence of an agreement, Machining-4u will be entitled to make the decision on the amount to be transferred to one or both sides.

If one of the two sides don't answer to any request, 15 days after being requested by Machining-4u, the funds will be transferred to the other side.

Since the launch of Machining-4u, only a few disputes were recorded. We invite you to review the evaluations received by the Machinists, which reach an average of 4.8 out of 5.

 

For any questions, do not hesitate to contact us on admin@machining-4u.co.uk. We'll be happy to help.